Web-Next FAQ's
Web-Next provides answers to frequently asked questions about our company and products. 

DSL Trouble-Shooting

Question 1 How do I verify that my DSL connection is alive?
Answer: Follow these steps:

• Call DSL Tech Support at 703.435.0400 x3
• What type of problem is the DSL client experiencing?
• Has the (router/bridge) been power cycled?
• Has the PC been power cycled?
• How long has the DSL client been experiencing the problem?
• What color and condition (on, off, blinking, color) are the lights on the router in - LAN side and DSL side?
• What is the (router/bridge) serial Number?
• What is the DSL client IP address? How many IP's does the client have? (bridge or full router)
• What is the DSL client's availability if further troubleshooting is needed?
• Has the wiring at the client's premises been worked on recently?
• Has the phone company's technicians been in the area doing repair or maintenance work?
• What previous trouble tickets are you aware of concerning this circuit and what were their resolutions?
• How long has the DSL client's circuit been in operation? How long ago was the installation completed?

 Question 2 How do I upgrade/downgrade my DSL?
Answer: Send a message to dsl@web-n.com stating your request and we will respond promptly.

E-Mail Send and Receive

Question 1 How do I download my e-mail messages from my domain?
Answer: The e-mail server that Web-Next uses is a POP3 (POP) system.  Point your mail client (Outlook, Outlook Express, Netscape, etc.) to: mail.yourdomain.com as both your incoming and outgoing (SMTP) server.  You will then need to provide your username and password to download messages.

Question 2 How do I send mail from my domain?
Answer: In order to send mail from your domain, Web-Next will need to open our mail relay to allow you to send. We will need to know your IP DHCP range from your ISP. The technical support from your ISP should easily be able to answer this question.  If you are having trouble finding out this information, contact us and we will assist you (202-543-2060).

Web Site Upload

Question 1 How do I upload my web site to the server?
Answer: To upload your site you have two options.  Either use the IP number that was sent to you in your "Welcome Message", or if your DNS functionality is complete, point your software to "ftp.yourdomain.com". You should place files in the "www" directory.

You will need your username and password.